The recent visit to the RTO (DMV in the U.S.) to get a
duplicate copy of my driver's license, after losing the original, made me
wonder if I had somehow found myself in the middle of a tree full of angry,
screeching monkeys.
Yes, I say so because I spent three full hours wandering
around the RTO office, being sent from one desk to another, only to be directed
back to desks I had already visited. At some point, I started wondering if
anyone was actually going to help me for real.
The people who worked there looked upset, angry, and
perpetually agitated. Officers were yelling because someone didn't have the
right documentation or the exact rectangular slip of paper that was apparently
a sacred requirement for signing and approving forms that sat fat and smug
inside an ageing, foul-smelling file.
I refused to use the middlemen loitering around the
premises. They carried with them a revolting stench of unwashed clothes and
stale sweat, grinning through teeth stained with cigarette tar and cheap
chewing tobacco. Every now and then one of them would wander over, scratching
the side of his head and asking,
"Yenna venum meydam?"
(What do you want, Madam?)
Needless to say, I was beyond frustrated and waved them
away.
Eventually, I found myself standing in what appeared to be
the middle of the hall. Out of desperation, I clapped five times as loudly as I
could and shouted,
"Excuse me! Can one of the employees here help me
out?"
For a brief moment, there was complete silence.
A smile crept onto my face at my accomplishment...
...but it vanished almost immediately as the noise resumed
and everyone carried on exactly as before after a grand pause of approximately
two seconds.
Defeated and humiliated, I was just about ready to give up
when I heard a voice behind me.
"Good try, Madam. I think you should do it again...
this time louder and longer. Don't give up!"
So I did.
Two officers emerged from behind their desks and approached
me. One of them said,
"Hello, Lady. This is a Government Office. I don't
appreciate fun activities or inspirational speeches here. You need prior
permission from our senior official for doing so. It would be nice if you leave
this place immediately before I call the guards."
I was appalled.
I tried explaining that I had been waiting for hours without
assistance and that my little performance was simply an attempt to get
somebody's attention. In response, I received a lengthy lecture on workplace
ethics and why Government Officials should not be disturbed during their busy
working hours.
Eventually, after his painfully irrelevant sermon, he did
acknowledge my request and informed me that it would be taken care of.
I was also subtly informed that paying more than the
required amount would greatly improve the chances of my application being
processed in this lifetime. Otherwise, it could be postponed indefinitely.
By the time I walked out, I was exhausted.
I was carrying around a strange feeling that seemed to sit
somewhere between frustration, anger, helplessness... and resignation.
To think that I was once the woman who slapped a guy across
the face for misbehaving with me on public transport...
...and here I was, quietly tolerating things I knew were
wrong because arguing any further felt pointless.
I suppose that's how it happens.
Not all at once.
Just little pieces of courage surrendered here and there,
until one day you find yourself accepting hypocrisy as an unavoidable part of
life...
...the unmistakable badge of a typical middle-class,
middle-aged woman.